All Courses & Ebooks

FREE

These course training manuals are intended to get participants to think about the importance of communicating effectively with tourists, both from the tourists’ viewpoint and their own. 

It is intended as a basic introduction for people who may not know much about tourists or ways of communicating with tourists.

Author : The Commonwealth of Learning, 2002

FREE

This video lesson explains the history of hotel room keys and the different types of keys that are used in hotels.

FREE

This video lesson takes a comprehensive look at different types of hotels and the importance of hotel classification.

FREE

This video lesson looks at the following; how to handle guest complaints, the process of handling complaints, do's & dont's and the importance of handling complaints.

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This video lesson looks at the different phases of the guest cycle;

• Pre Arrival
• Guest Arrival 
• Occupancy
• Departure
  

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Different types of rooms are offered by hotels to guests.  Every hotel employee or staff should have good knowledge about hotel rooms especially those who are directly involved in selling or booking these hotel rooms.  

At the end of this video lesson you will be able to; Develop an understanding about various types of rooms; Identify features of each room; Develop an understanding of different room supplies placed in rooms; Identify amenities of a VIP room.

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This video lesson covers hotel room reservations.  Some of the topics include; 

• Introduction to Room Reservations
• Duties of Room Reservation Personnel 
• Modes of Reservations
• Sources of Reservations
• Types of Reservations
• Systems of Reservations 

FREE

This video lesson provides an introduction to the hospitality industry.  At the end of this lesson you will be able to understand;  

• The meaning/concept of hospitality 
• The complex structure of the hospitality industry 
• Various sectors of the hospitality industry 
• Characteristics/ features & nature of the hospitality industry