Employability & Soft Skills

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Interpersonal Communication Skills (Employability Skills)

This book is a beginner-friendly resource designed to help learners develop essential communication skills needed in the skilled trades.The book covers practical, real-world communication techniques that improve workplace and personal interactions, focusing on inclusive and effective communication.The content is organized into key learning areas:<ul><li>Principles of Communication – verbal, written, and non-verbal communication fundamentals.</li><li>Effective Listening – techniques to improve understanding and engagement.</li><li>Giving and Receiving Feedback – strategies for constructive and respectful feedback.</li><li>Assertive Communication – exploring passive, aggressive, passive-aggressive, and assertive styles.</li><li>Conflict Resolution – approaches to resolving disputes professionally.</li><li>Problem Solving and Decision Making – practical methods for making sound decisions.</li></ul>To accommodate diverse learning preferences, the resource uses clear explanations, examples, and self-tests after each section to reinforce understanding.

This eBook helps learners develop key skills such as effective listening, feedback, assertive communication, conflict resolution, and problem-solving for the trades.

Interpersonal Communication Skills

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