Customer Care & Hosting Duties - Food & Beverages, Level 3

This video lesson focuses on customer care and hosting duties within the hospitality industry, specifically in high-end or fine dining restaurants. The instructor discusses the importance of welcoming and handling guest reservations and complaints. 

The lesson provides tips for handling various scenarios that may arise while hosting guests, such as table preferences, taking down details, and handling situations where guests request a table that is already reserved. The video also outlines the steps involved in hosting guests, such as confirming reservations, seating guests while respecting social distancing rules and placing the folded napkin on their laps.