The video lesson teaches about the different types of bed and bathroom linen found in hotel guest rooms, as well as the amenities provided for guests such as toiletries, stationery, and Do Not Disturb signs. It also emphasizes the importance of guest feedback forms for understanding their needs and challenges. Additionally, the video explains the free-to-use facilities such as tea, sugar, and Nescafe and how they should be used by guests.
These video lessons cover the servicing of a guest room. When servicing a guest room there are different stages. The room attendant must prepare themselves before cleaning the guest room, prepare cleaning supplies and rooming list with the number of rooms to be cleaned, organize trolley with bed linen, bathroom linen, and guest room supplies etc.
The guest bed must also be made. The first step in making the bed is stripping it, which involves removing all the bed linen and checking for any guest belongings left behind. After checking for guest belongings, remove the duvet cover and pillowcases, and arrange the bed linen smoothly. Finally, make the bed properly, ensuring that the duvet is arranged neatly and the are fluffed.
Cleaning of the bathroom and guest room must be done. Clean the mirror, shaving mirror, hand wash, and toilet seat; dry surfaces properly; dust the entire bathroom, including tile walls and towels; replenish amenities, such as shower gel, shampoo, and bath soap; mop the floor to finish the cleaning process.
This video lesson covers the cleaning of a vacant room. Some of the steps include the following; Remove any sleep well cards and reorganize the bed to standard; Turn off the lights and remove any breakfast cards; Draw the curtains and decorate the bed as it should be during the day; Dust the room with a dry cleaning cloth; Check the bathroom amenities and supplies, fold toilet paper, and mop the floor- Spray air freshener and do a final check of the room; Vacuum the carpet to finish the cleaning process.
Turn down service is an extra service offered to hotel guests to facilitate their sleep. The procedure starts by drawing the curtains. Turn down bed covers so that it is ready for sleeping. A sleep well card is placed on the bed and turn down mats and slippers are provided. A breakfast card is placed for guests to order breakfast without going to the restaurant. The chair is left half open and the TV remote is placed in its correct place. The procedure is checked and everything is made neat and ready for sleeping.
Turn down service is not done in all hotels but is an important service for guests.
This lesson covers the cleaning of public areas. Public areas have different surfaces that require specific tools and products for cleaning. Before cleaning, identify all surfaces and collect the necessary equipment. Start by opening curtains and checking for any leftover items. Vacuum carpets before dusting, starting from the far end to the exit. Check for stains and use appropriate cleaning products. Clean wooden surfaces with multi-surface cleaner. Dust stair handles and mop stairs, taking care to clean both sides of each step.
Manage dust by checking at intervals and adjusting cleaning frequency as needed. Check for any rubbish or items left behind by guests or visitors. Take care not to damage painted surfaces with water. Regularly check and maintain cleanliness of public areas.
This training manual was designed to help an individual start an agency in housekeeping services. It is also useful to any lay person for self empowerment and enrichment.
Author: National Institute of Open Schooling - Gov. of India
These video lessons emphasizes the importance of the housekeeping department in providing cleanliness and ambiance to hotel guests.
The lessons outline a variety of cleaning tools and equipment such as scoring pads, mops, squeegees, and caution signs. The polishing and cleaning of tiles and carpets using cleaning agents and a vaccum cleaner. They also stress the significance of wearing personal protective gloves and using the appropriate cleaning cloth for specific surfaces.